Carloh car-sharing service in Luxembourg

Getting started

  1. Subscribe
  2. Book
  3. Drive
  4. Pay

Principle

Carloh is the first provider of professional Carsharing which gives you access to a fleet of cars in the city of Luxembourg. The cars put at your disposal by Carloh are allocated in the heart of the main city districts, near the central station and in the city centre.

The principle is very easy: After the validation of your inscription, and after your participation in a mandatory information session, you can easily make your reservations for one of the cars of Carloh.

Economical

A personal car is not only an important investment; it also means regular and unpredictable costs of maintenance and insurances. You also need to have a parking area or a garage, bring your car to service, technical check and take care of maintenance.

Many of us own a car but do not use it very often, for less than 10.000 km or even 5.000 km. What’s more, public transport is getting better and more efficient, and the need for a personal car is becoming less and less necessary for many of us.
Carloh offers you a real alternative if you need a car from time to time. Discover our services, our cars, our stations and our competitive prices!

Ecological

Imagine a city cleaned of most of its cars, not only the moving cars, but also the cars standing along the roadside, for days or weeks, without driving a single kilometre!

Our project is very simple: Make people less dependent of cars without “banning” them into public transports, for the best of everyone!
In fact, every car of Carloh is able to replace 8 – 12 personal cars which can really change our environment for a better, and make us save a lot of money! Fewer cars on road mean fewer cars to be produced and less pollution!

Why Carloh?

You like to walk, you regularly use public transport, or you ride a bike to reach your destination? But sometimes, you need a car? Carloh probably has the perfect solution for you!

Carloh offers you a flexible and simple way to use a car, whenever it is necessary.
The comfort is to have a car nearby at your disposal, without worrying about anything!

Carloh takes care of repair and maintenance costs, the insurance, parking, and the cleaning of the car. Carloh not only offers you a simple and customized solution, it also has a more favourable price than owning a car! With Carloh, y ou only pay the car when you really use it!

Good to know!

We take care to buy cars with low emissions of CO2, nitric oxide (NOx), low-level noise pollution and consumption. We try to follow the German standard “Der Blaue Engel” (Blue Angel) for our whole fleet. (https://www.blauer-engel.de/en)

 

Carloh locations

1 | Station Belair | Rue Astrid

2 | Station Bonnevoie | Rue Jean-François Gangler

3 | Station Gare | Rue Bender

4 | Station Klenge Knuedler | Rue Notre Dame

5 | Station Limpertsberg | Avenue Victor Hugo

6 | Station Gasperich | Rue de Gasperich

Cars

"S" category

polo

Volkswagen Polo Trendline

1.4 TDI 55 kW (75 bhp)
5 doors – Diesel – manual gearbox

Technical details

Available at the following locations:

  • 1 | BELAIR
  • 2 | BONNEVOIE
  • 3 | GARE
  • 4 | KLENGE KNUEDLER
  • 5 | LIMPERTSBERG
  • 6 | GASPERICH

"M" category

meriva

Opel Meriva

1.6 CDTI 81 kW (110 bhp)
5 doors – Diesel – manual gearbox

Technical details

Available at the following locations:

  • 1 | BELAIR
  • 2 | BONNEVOIE
  • 4 | KLENGE KNUEDLER
  • 5 | LIMPERTSBERG
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Rates

Rates to suit your needs

With Carloh, you will only pay the time and kilometres counted for your drives. Fix costs are limited!

Right now we are proposing 2 car categories (“S” = Small and “M” = Middle) and 3 different rates (“Eco”, “Flexi ” and “Plus”). Fuel, insurance, breakdown service and V.A.T. are included in the price per kilometre.

You only have to choose the rate that suits you best!

Please check the details of our cars and our rates here :

Eco

Activation fees (only once) 30,00 €
Monthly subscription 5,00 €
Additional driver (monthly) 2,00 €
S-Pack (yearly) (franchise reduced to 250 € instead of 1.000 €) 50,00 €
Slow-mail bill surplus 1,00 €

"S" category

Price / hour
Per hour daytime (monday to sunday from 07.00 a.m. to 11.00 p.m.) 2,50 €
Per hour nighttime (monday to sunday from 11.00 p.m. to 07.00 a.m.) 1,25 €
1 day (24 h – starting anytime) 30,00 €
Price / km
1 to 100 km 0,40 €
101 km and more 0,30 €

"M" category

Price / hour
Per hour daytime (monday to sunday from 07.00 a.m. to 11.00 p.m.) 3,80 €
Per hour nighttime (monday to sunday from 11.00 p.m. to 07.00 a.m.) 1,90 €
1 day (24 h – starting anytime) 48,00 €
Price / km
from 1 to 100 km 0,45 €
101 km and more 0,30 €

Flexi

Activation fees (only once) 30,00 €
Monthly subscription 15,00 €
Additional driver (monthly) 5,00 €
S-Pack (yearly) (franchise reduced to 250 € instead of 1.000 €) 50,00 €
Slow-mail bill surplus 1,00 €

"S" category

Price / hour
Per hour daytime (monday to sunday from 07.00 a.m. to 11.00 p.m.) 2,20 €
Per hour nighttime (monday to sunday from 11.00 p.m. to 07.00 a.m.) 1,10 €
1 day (24 h – starting anytime) 27,50 €
Price / km
1 to 100 km 0,30 €
101 km and more 0,20 €

"M" category

Price / hour
Per hour daytime (monday to sunday from 07.00 a.m. to 11.00 p.m.) 2,90 €
Per hour nighttime (monday to sunday from 11.00 p.m. to 07.00 a.m.) 1,45 €
1 day (24 h – starting anytime) 38,00 €
Price / km
1 to 100 km 0,35 €
101 km and more 0,25 €

Plus

Activation fees (only once) 30,00 €
Monthly subscription 30,00 €
Additional driver (monthly) 10,00 €
S-Pack (yearly) (franchise reduced to 250 € instead of 1.000 €) 50,00 €
Slow-mail bill surplus 1,00 €

"S" category

Price / hour
Per hour daytime (monday to sunday from 07.00 a.m. to 11.00 p.m.) 2,00 €
Per hour nighttime (monday to sunday from 11.00 p.m. to 07.00 a.m.) 1,00 €
1 day (24 h – starting anytime) 25,00 €
Price / km
1 to 100 km 0,26 €
101 km and more 0,18 €

"M" category

Price / hour
Per hour daytime (monday to sunday from 07.00 a.m. to 11.00 p.m.) 2,60 €
Per hour nighttime (monday to sunday from 11.00 p.m. to 07.00 a.m.) 1,30 €
1 day (24 h – starting anytime) 35,00 €
Price / km
1 to 100 km 0,27 €
101 km and more 0,19 €

S-Pack – additional insurance:

You have the choice to add S-Pack to your subscription in order to limit your financial participation to 250 € in case of any damage or accident. Without S-Pack, your financial participation could be up to 1.000 €! S-Pack is linked to one person. It is automatically renewed annually and costs 50 €/year.

Comparison table

Download a PDF comparison table of all our formulas.

Become a customer

  1. Subscribe
    Subscribing should only take a few minutes. To complete your registration, we will need a copy of your driver's licence.
  2. Book
    After the validation of your subscription and participation in the information session, you can book your car by using the web page MyCARLOH, the Carloh app, or by calling the helpline 2060 20000 (call charges may occur) 24/7!
  3. Drive
    After having booked your car, you can go to your selected station and open your car with your client card.
  4. Pay
    On a monthly basis, you will receive a detailed invoice showing all your reservations and journeys. You will receive your invoice 8 days before your account gets automatically debited.

Carloh makes many efforts to facilitate your access to our services. In fact, you can subscribe starting from now. You only have to fill out our online order form completely.

You will receive very quickly an email with this order form, which you have to print out, date and sign. You only have to join a legible copy of your identity card (or passport) and a copy of your valid driving license.

All you have to do now is send the documents by post to Carsharing S.A. Charly’s Gare, 16A avenue Emile Reuter, L-2420 Luxembourg. You can also bring them personally to our office at the same address.

After that, you will be invited as soon as possible to a compulsory information session in order to learn more about our services and guidelines to use the cars. One after the other, your customer card will be validated and you will have full access to our fleet!

General conditions

Approved driver : each customer can register one or more pre-approved co-drivers under his membership. The conditions required in order to register a co-driver are the same as with the original membership (valid driver’s licence and ID). The customer remains responsible for all his co-drivers. All co-drivers are billed under the customer’s account and at the same rates.

New customer

SUBSCRIBE

Authorized driver

SUBSCRIBE

Contact

logo carloh

Corporate headquarters & Desk Carloh
Charly’s Gare
16A avenue Emile Reuter
L-2420 Luxembourg

OPENING HOURS :
Monday  Friday
08h00 18h00

T 2060 2001
F 2060 2002
@ info@carloh.lu

Helpline (24/7)
2060 2000

Contact form

FAQ

Shell cards

Every car of Carloh is furnished with a Shell Card. With this card, you will be able to refuel the car at every SHELL and ESSO station all over Europe.

Never less than 1/4

It is not convenient to take a Carloh car with less than ¼ of tank remaining. You will have to start your trip by looking for a fuel station. In case that your car has less than ¼ of tank remaining at your return, you are obliged to refuel the car by using the Shell Card before you return the car to its station.

Animal transport

The transport of animals is allowed in the cars in consideration of the hygienic and legal conditions! Animals must be transported in an appropriate animal box in the boot of the car! If an extraordinary cleaning of the car should be necessary after your animal transport, the costs will be charged to you.

No smoking!

Out of respect for the non-smoking customers and also for the cars, it is strictly forbidden to smoke in the cars of Carloh. If you realize that the previous user of the car has been smoking in the vehicle, please contact the Call Centre immediately!

Are other persons than me allowed to drive the car?

Yes, they are, as long as you are also present in the car and the driver has a valid driving license and is in condition to drive a car.
It is forbidden to let another person drive the car when you are not with him, except if that person is registered as authorized driver in your contract. In this case, please call the Call Centre and change the drivers name in your reservation.

Driving abroad

You want to spend a weekend in Belgium or France? You have to go for business abroad? Go ahead!
You can use the cars of Carloh all over Europe. The SHELL Card is valid in every SHELL or ESSO station in Europe!

Can I extend or shorten my reservation?

Of course you can extend your reservation! You can do so by using the Carloh App, by calling the Call Centre, or online at myCarloh.lu.

Extend :

Call the Call Centre BEFORE the end of your reservation. You have two possibilities:
a) Your car has not been reserved by another customer after your trip: you can now extend your reservation free of costs.
b) Another customer has booked your car for the time after your reservation. In this case, you cannot extend your reservation. In case that it is impossible for you to return within your booking period, your reservation must be extended. You will be charged with a fee of 15€ which will be credited to the disadvantaged following customer.

Reduce:
To reduce a reservation, you have two possibilities:
a) You can reduce or cancel your reservation free of charge until 24 hours before the beginning of your trip.
b) If you reduce or cancel your reservation within 24 hours before the beginning of you trip, the cancelled time (from 30 minutes onward) will be charged at 50% of the hourly rate (cancellation rate).

What must I do when I lose my client card?

In case of loss of your client cart, please immediately contact the Call Centre in order to avoid abuse of your card! After this, you can order a new card.

What must I do when I forgot my PIN?

In this case, please contact the Call Centre (24h/24), they will help you!

Look out: the reservation hotline cannot help you with this problem.

Do I always have a parking spot?

Every car of Carloh has its own parking area. You pick up your chosen car from your chosen station, and bring it back to the same station. To be sure that your parking spot is still available at your return, please make sure to put up the parking barrier before you leave!

When can I pick up my car?

Day and night, 7 days a week.

You can open your booked car at every moment with your client card during your reservation period. Of course, you will not be able to open the car before your reservation time. The car is blocked for you during the whole time of your reservation, so it is no problem to open your car even hours after the beginning of your reservation.

Can I return my car to another station?

No, you can’t. You have to return the car to the same station where you picked it up from! It is as if you own a car, you will always park it in your garage.

What must I do in case of an accident?

In this case, please stay calm and follow the instructions in the logbook. If you have a breakdown on the highway, please immediately place yourself behind the crash barrier!

1. Please ensure that the car is parked at a safe place and secure the place of the accident with the warning triangle. Please do never sign a consent form!
2. Please call the Carloh Call Centre as quick as possible. We will note all information and immobilize the car if necessary!
3. Please fill out the accident report that you find in the glove box and send it to Carloh in the best delay!
Important: You have to call the police and fill out the accident report, even if it is a small damage! If possible, please note the personal data of the opposite party. If you have an accident on the highway, please go directly behind the crash barrier!

Carloh will take care that the necessary steps are taken.

Do I have a guarantee to receive a car in case of need?

Carlo tries to offer you the best service and to make sure that you can dispose of a car at any given moment. Do not hesitate to book well in advance, as this will increase your certainty of having a car at the station of your choice

What must I do in case of a breakdown?

Don’t worry: Every car of Carloh has a support contract with ACL.

In the logbook, you will find instructions for the case of an accident and the phone number of your assistance. The Helpline is available 7d/7 and 24h/24. Please stay near your car until the mechanic of ACL has checked the car. He will decide if the problem can be solved locally or if the car has to be towed. If you have a breakdown on the highway, please immediately place yourself behind the crash barrier!
Do not hesitate to contact the Call Centre if you have any problem! An assistant will make sure that you have a replacement car and will inform the following client that the car is out of order.

Information sessions

The participation in our information session is mandatory for every client, because it will guarantee the understanding and the most efficient use of our cars and services.
Carsharing means to share a vehicle with several users. To make sure that everyone is finding his best way to use Carloh, it is important to sensitize our clients to the rules and expected behaviour. The objective is that every client of Carloh is completely satisfied!

How long in advance can I make a reservation?

It is good to know that a car is available for you at any moment. With Carloh, you can make your reservation up to 90 days in advance! The earlier you book, the better your chances are to get your car at your station!

Can I make a last minute reservation?

Yes, you can book and drive immediately!
As soon as you have made your reservation via our App, online or at the Call Centre, it will take no more than 5 minutes to send the data to your car. You can then open your car with your customer card and drive.

Is it necessary to define my time of return?

Yes, it is mandatory to define the time of your comeback!
Advice: It is better to plan a time reserve than to stress yourself while returning the car! In case that you come back earlier than anticipated, the remaining time will be cancelled automatically when you close the car with you client card. The cancelled time will be charged at 50% of the hourly rate. (Cancelling rate)

How long can I book a car?

You cannot book a car for less than 1 hour. A reservation can be finished every 15 minutes.
You can reserve a car from Carloh no longer than 3 days.