Can I extend or shorten my reservation?
Of course you can extend your reservation! You can do so by using the Carloh App, by calling the Call Centre, or online at myCarloh.lu.
Call the Call Centre BEFORE the end of your reservation. You have two possibilities:
a) Your car has not been reserved by another customer after your trip: you can now extend your reservation free of costs.
b) Another customer has booked your car for the time after your reservation. In this case, you cannot extend your reservation. In case that it is impossible for you to return within your booking period, your reservation must be extended. You will be charged with a fee of 15€ which will be credited to the disadvantaged following customer.
To reduce a reservation, you have two possibilities:
a) You can reduce or cancel your reservation free of charge until 24 hours before the beginning of your trip.
b) If you reduce or cancel your reservation within 24 hours before the beginning of you trip, the cancelled time (from 30 minutes onward) will be charged at 50% of the hourly rate (cancellation rate).